Teleperformance are looking for an On-site System Engineer based at our office in Solna, Stockholm. 

Job description

The On-site System Engineer will provide technical support and user administration within Teleperformance Nordic IT.

Working with applications/systems to undertake analysis, diagnosis, and resolution of problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role.

Coverage includes the TP sites in the Nordic region as well as remote users and users at client’s offices and home workers.

Key Responsibilities

• Serve as the first point of contact for IT incidents and service requests from on-site staff.

• Provide technical support across hardware, software, networks, and user accounts.

• Troubleshoot and resolve issues related to laptops, desktops, mobile devices, printers, and peripherals.

• Install, configure, and maintain workstations and IT equipment.

• Manage user account provisioning, access rights, and permissions.

• Document changes, policies, and procedures in accordance with company standards.

• Maintain inventory of IT equipment and software licenses.

• Collaborate with central IT teams on infrastructure, network, and system projects.

• Monitor system performance, logs, and alerts to ensure reliability and security.

• Support infrastructure automation initiatives and participate in technical development projects.

• Participate in IT compliance, GDPR, and security policy tasks as needed.

• Ensure that employees adhere to IT usage policies and best practices.

• Assist with onboarding/offboarding processes from an IT perspective.

• Ensure a secure and updated working environment for all on-site users.

• Travel to local or regional sites if necessary (driver’s license required).

• Linux server management

• Virtual server platform management

  
  

Required Qualifications:

• Proven experience in IT support, system administration, or similar role.

• Strong knowledge of Linux/Unix systems.

• Experience with Bash scripting and Python for automation and troubleshooting.

• Hands-on experience with infrastructure automation tools such as Ansible.

• Familiarity with VMware or other virtualization platforms.

• Solid understanding of networking concepts, system monitoring, and IT security.

• Excellent problem-solving and communication skills.

• Strong customer service orientation with the ability to explain technical issues clearly.

• Ability to work independently and prioritize multiple tasks.

• Valid Class B Driver’s License required.

Profile

Wide relevant technical knowledge within the IT-area

Stress tolerance and service minded

Excellent communication skills and telephone manners

Excellent organizational skills

IT Service Desk and Contact Centre experience

Excellent skills in English communication in writing and speaking

Incident Management experience – Managing incidents including business expectations

The position is located at Stockholm office (no remote work). Initial probationary period of 6 month.

Last day to apply for this role is 2025-08-29

If you are interested, apply today as the position may be filled before the application deadline.

If you have any questions regarding this role, please contact Nordic IT Desktop Manager Victor Brolin victor.brolin@teleperformance.com