Teleperformance Nordic is hiring a Business Intelligence (BI) Analyst to join our Nordic Regional Team.

Teleperformance Nordic is a dynamic and fast-paced company where you will be interacting across functional departments and organizational hierarchies, including the Nordic Management Team. You will be a member in a team of five and as BI Analyst you will support the business with the design, evaluation, and implementation of BI requirements. You will collaborate with stakeholders across all key departments and build a solid understanding of the systems and processes that drive the business. Essential to this role is the ability to understand the business needs and translate them to effective BI that can inform and drive business decision-making.

To succeed in this role, you have a strong sense of urgency to make things happen, you are friendly but not afraid to challenge ideas and the status quo. You take responsibility, are flexible in helping others, and have a can-do attitude. You have a very high level of integrity and professionalism and always “do what is the right thing to do”. You also need to have a strong attention to details and work well with others.

Key Responsibilities and Accountabilities

• Lead and participate in further development of the data warehouse by including new source systems with effective ETL design
• Design and configure the backend data models to serve PowerBI visualization and spreadsheet analysis

• Interact with business stakeholders to promote and expand knowledge of Business Intelligence

• Translate business requirements into specifications that will be used to drive data warehouse and/or data mart design and configuration

• Coordinate the maintenance and updates of BI tools, databases, dashboards and processes

• Lead strategic initiatives in regard to new systems and reporting implementations

• Involvement in ad hoc analysis

Job Requirements:

Education and Specific Requirements

• Degree in information systems, data science, engineering or equivalent
• Fluent in English and Swedish

Work experience and Required skills

• 2+ years relevant work experience
• SQL development
• Visualization tools such as PowerBI, Tableau, Qlik
• ETL processes

It’s also considered valuable if you have experience working with

• Azure Data Factory
• Data modeling
• Data warehousing
• DAX and M programming
• Power Automate and PowerApps
• Microsoft Excel